Honest Mechanic Terms of Use

Informational Vehicle Assistance

Honest Mechanic provides informational vehicle assistance using OBD-II data, vehicle context, app workflows, reports, chats, optional voice features, and AI-assisted explanations.

The app can help you understand vehicle signals, fault codes, readiness, Quick Scan results, DTC-only results, PrePurchase references, Guardian sessions, result summaries, repair-shop cases, and mechanic-ready reports.

Eligibility And Authority

You must be legally able to accept these Terms in your location. If you use HM for a vehicle you do not own, you represent that you have permission to access the vehicle and submit its information. Do not use HM to access a vehicle, adapter, account, result, shop case, or document without authorization.

Not Professional Advice

HM is not a mechanic, repair shop, vehicle inspector, insurer, emergency service, government authority, or legal or financial adviser. HM does not perform diagnoses or repairs and does not replace professional inspection, diagnosis, repair, safety advice, legal advice, purchase advice, recalls, manufacturer instructions, or emergency judgment. Confirm important findings and decisions with qualified professionals.

No Safety, Condition, Repair, Or Purchase Guarantee

HM does not guarantee that a vehicle is safe, problem-free, roadworthy, emissions-compliant, legally compliant, correctly diagnosed, successfully repaired, or worth purchasing. A clean-looking result means only that HM did not detect important signals in the data available to it. A document or statement that work was completed establishes what was reported or documented; it does not by itself verify the result of that work.

OBD-II And Data Limitations

OBD-II cannot see every vehicle system. Brakes, tires, suspension, steering, body structure, crash history, rust, leaks, noises, physical wear, and some manufacturer-specific modules may not be visible. Not every issue creates a code. Data quality depends on the vehicle, adapter, connection, permissions, supported PIDs, information supplied by people or shops, and conditions during the scan or service.

Safe Use And Emergencies

You are responsible for safe driving, safe parking, legal compliance, and vehicle operation. Do not interact with the app while driving. Use voice guidance only when safe and operate the screen only while safely parked. Stop using the vehicle and seek appropriate emergency or professional assistance when warning lights, odors, smoke, leaks, unstable operation, braking or steering concerns, or other conditions suggest immediate risk.

Guardian, voice, OBD, chat, shop-case, and notification features are assistance tools only. They do not continuously monitor every condition and do not replace attentive driving, professional inspection, diagnosis, repair, manufacturer guidance, or emergency services.

Compatible Adapter And Permissions

Some features require a compatible OBD-II adapter, Bluetooth or nearby-device permissions, microphone permission for voice, notifications permission for alerts, and vehicle signals supported by the vehicle and adapter. HM may not work with every vehicle, adapter, phone, operating system, or connection condition.

Anonymous Owner, Device Identity, And Account Security

HM does not require an account with an email address and password. The app assigns an anonymous owner and uses a device-linked identity. On compatible devices, reinstalling the app on the same physical device may recover the same anonymous owner when the protected device identity remains available. Recovery is not guaranteed between phones or after a device reset, loss of protected storage, or changes to platform-provided identifiers.

You are responsible for controlling access to your device and for promptly reporting suspected unauthorized access. Restoring purchased access may separately depend on the applicable app store account and available purchase records.

Plans, Purchases, And Billing

The Free plan is permanently available at no charge and is not a trial. HM also offers optional paid subscriptions and one-time purchases. Available products, prices, billing periods, renewals, and features are shown before purchase.

Purchases are processed by the applicable app store and are subject to its purchase, billing, cancellation, refund, and restoration policies. HM does not receive or store your payment card details. We may receive and retain store purchase identifiers, product identifiers, transaction identifiers and metadata, and entitlement status needed to provide access, restore purchases, support users, maintain accounting records, protect service security, and prevent fraud.

Connecting With Repair Shops

HM may let you connect with one or more participating repair shops through a referral code, QR code, link, or another explicit action. Connecting to a shop does not automatically send every scan, result, chat, or vehicle record to that shop. A case is shared only after the app presents the intended shop and sharing action and you affirmatively submit the case.

A case is a service opportunity initiated by your express choice. It is not automatically distributed among shops, published as a public marketplace listing, or authorization for unrelated marketing.

Your submission authorizes HM to provide that shop with the selected result and the case, vehicle, contact, appointment, and report information shown or reasonably necessary for the requested service. You may choose another available shop for a future case. Ending an association prevents future use where the product supports it, but does not retract information already provided, erase records the shop must lawfully retain, or cancel a separate agreement between you and the shop.

The User-Shop Relationship And Allocation Of Responsibility

HM provides the connection, consent, case-management, document, notification, and informational AI infrastructure. Unless HM expressly agrees otherwise in writing, HM is not a party to the agreement between you and a repair shop and does not employ, control, franchise, certify, endorse, or act as agent for the shop.

The service relationship and every agreement about inspection, diagnosis, authorization, estimates, price, payment, parts, labor, timing, vehicle custody, repair, delivery, warranty, correction, damage, or dispute are exclusively between you and the shop. HM does not negotiate or approve those terms; set or collect repair charges; select parts; direct, supervise, inspect, approve, or perform the work; take custody of the vehicle; or provide the shop's warranty.

To the maximum extent permitted by law, HM does not assume your responsibilities or the shop's responsibilities and is not responsible for either party's acts, omissions, statements, authorizations, payments, work, nonperformance, property damage, personal injury, warranty obligations, or disputes arising from that relationship. You must look to the shop for its service, records, corrections, and warranties, and the shop must look to you for your authorizations, information, and agreed payment.

You and the shop are solely responsible for deciding whether to enter a service relationship and for agreeing on inspection, diagnosis, estimates, authorization, price, parts, labor, timing, payment, pickup, warranties, corrections, and disputes. The shop is responsible for its licenses, personnel, advice, diagnosis, estimates, repairs, documents, representations, warranties, legal compliance, and the safety and quality of its work. You are responsible for reviewing and authorizing work, providing accurate information, asking questions, following safety instructions, and paying amounts you validly agree to with the shop.

HM remains responsible for operating its own service in accordance with these Terms and applicable law, including honoring the sharing choices presented by HM and applying reasonable safeguards to information under HM's control. Nothing in these Terms excludes responsibility that cannot lawfully be excluded.

Shop Cases, Documents, And Status Information

A participating shop may receive a submitted case, contact you, record operational events, upload estimates, work orders, invoices, photographs, or other documents, and indicate that work has reached a stage. Shop-provided material is attributed to the shop or document source. Internal shop workflow, notes, or priority may differ from the simplified status HM shows you.

When the shop marks the work complete, HM may add eligible case events, documents, owner feedback, and a sufficiently grounded evidence summary to the authorized history for that vehicle. Each item retains its provenance as documented by the shop, reported by you, observed or explained by HM, or inferred by HM. Closing the case or the shop later leaving the program does not automatically remove that history entry.

That history is not automatically disclosed to another shop. For a future case, you must select the shop and affirmatively authorize the information that the new handoff flow says will be shared.

HM does not independently authenticate every shop document, signature, statement, part, price, or service event. Review original documents and contact the shop about discrepancies. Do not upload or request the upload of unrelated sensitive data, payment-card details, government identifiers, health information, or information you are not authorized to share.

AI Summaries And Case Chat

HM may use automated systems to extract information from eligible shop documents, compare it with the original case, prepare a bilingual repair-evidence summary, and answer questions about the case. HM distinguishes shop-documented facts, owner feedback, HM observations, and automated inferences where the product permits.

AI output may be incomplete or wrong. It is not a warranty, certification, accusation, final diagnosis, repair authorization, safety clearance, or statement made by the shop. A recommendation for follow-up is a normal informational step and does not by itself mean the shop acted improperly or the work failed. Neither a shop document nor an HM summary guarantees that a condition has been resolved or will not recur.

Corrections, Reviews, Ratings, And Disputes

Tell the shop about errors in its documents or service information. You or the shop may also contact HM to report a material platform, attribution, or summary error. HM may preserve the original record, note a correction, regenerate or withdraw an automated summary, restrict visibility, or request supporting information. HM is not required to decide the underlying repair, payment, warranty, or negligence dispute between you and the shop.

Corrections retain provenance and, where needed for integrity or audit, are added as a version, annotation, or later event rather than silently replacing the original source record.

Submit ratings and feedback honestly, based on your experience, without threats, unlawful content, fabricated allegations, personal data unrelated to the case, or manipulation. HM may moderate content and activity to protect users, shops, the service, and legal rights.

Content And Limited License

You retain your rights in content you lawfully submit. You grant HM a non-exclusive, worldwide, royalty-free license, for as long as reasonably necessary to provide and protect the service, to host, store, reproduce, format, transmit, analyze, and display that content to you, an authorized shop, and service providers acting for HM. This license does not permit HM to sell your personal data.

You represent that you have the rights and permissions needed to submit the content. Suggestions or general feedback about HM may be used without restriction or compensation, but HM will not intentionally publish your personal case information as a testimonial without appropriate permission.

Acceptable Use

Do not misuse the service; attempt unauthorized access; bypass security, consent, plan, or usage controls; reverse engineer private APIs except where law expressly permits; scrape or resell data; impersonate another person or shop; submit malicious, fraudulent, infringing, or unlawful content; harass others; interfere with operations; or use HM to cause harm or violate law.

Third-Party Services And Communications

HM relies on service providers and platform services for infrastructure, storage, AI, monitoring, email, notifications, purchases, and other operations. Their availability may affect HM. Transactional notifications may report important case, security, purchase, or service events. Marketing communications, if introduced, require any separate choice required by law and are not authorized merely because you connected with a shop.

Availability, Changes, Suspension, And Termination

We may maintain, change, limit, suspend, or discontinue features, or restrict access to protect safety, security, users, shops, legal rights, or service integrity. We do not promise uninterrupted or error-free availability. You may stop using HM and may use the in-app deletion option described below. Provisions that by their nature should survive, including ownership, records, disclaimers, liability limits, and dispute provisions, survive termination.

Disclaimer Of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HM IS PROVIDED "AS IS" AND "AS AVAILABLE." HM DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. HM DOES NOT WARRANT ANY VEHICLE, ADAPTER, SHOP, PERSON, DOCUMENT, DIAGNOSIS, ESTIMATE, REPAIR, WARRANTY, RESULT, OR AI OUTPUT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO THEY APPLY ONLY TO THE EXTENT LAWFUL.

Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HM AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF USE, DATA, PROFITS, OR OPPORTUNITY; VEHICLE DAMAGE; BODILY INJURY; REPAIR OR TOWING COSTS; PURCHASE OR DRIVING DECISIONS; MISSED ISSUES; SHOP ACTS OR OMISSIONS; ADAPTER OR DATA ERRORS; OR SERVICE INTERRUPTION ARISING FROM OR RELATED TO HM OR A USER-SHOP RELATIONSHIP.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HM'S TOTAL LIABILITY FOR CLAIMS ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID DIRECTLY FOR HM SERVICES DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING WHERE APPLICABLE HM'S FRAUD, WILLFUL MISCONDUCT, OR OTHER NON-WAIVABLE RESPONSIBILITY.

Your Responsibility For Misuse

To the extent permitted by law, you will be responsible for claims, losses, and reasonable costs arising from your unlawful use of HM, material breach of these Terms, unauthorized content, or violation of another person's rights. This does not require you to compensate HM for HM's own negligence, willful misconduct, or violation of law.

Governing Law And Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, except where the law of your residence requires otherwise. Before filing a claim, you and HM agree to make a good-faith attempt for 30 days to resolve it by contacting support@honestmechanic.ai with enough information to investigate. Unless applicable law requires another forum, claims that are not resolved informally may be brought in a state or federal court with jurisdiction in Florida. These Terms do not presently require arbitration or waive participation in a class action; any future change of that kind would require clear notice and legal review.

General Terms

These Terms, the Privacy Policy, and any feature-specific disclosures presented to you form the agreement about HM. If one provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not transfer these Terms without HM's consent; HM may transfer them as part of a merger, financing, reorganization, or sale of the service, subject to applicable law. HM is not responsible for delay caused by events reasonably outside its control.

Changes And Acceptance Records

We may update the app, features, limits, prices, or these Terms. When a material legal version changes, HM may describe that the terms were updated and require acceptance before continued use. HM may record the document version, cryptographic hash, language, owner identifier, and acceptance time. A wording change that has not been published or accepted may remain within the same pending version; after publication, material changes require a new version.

Contact And Account Deletion

For support, contact support@honestmechanic.ai. For privacy questions, contact privacy@honestmechanic.ai.

You can delete your account and associated data directly in the app. In Account, select Delete account and data, then confirm. If you cannot access the app or need help with a privacy or deletion request, contact privacy@honestmechanic.ai. Email is an alternative support channel and is not required for in-app deletion. Deletion is subject to the Privacy Policy and may not erase records another party must lawfully retain.